Return and Refund Policy

At Saco, we want you to be fully satisfied with your purchase. If you're not happy with a product, you may be eligible to return it under the policy outlined below.

Eligibility for Returns

You may request a return if:

• The product is unused, undamaged, and in original packaging

• The request is made within 7 days of delivery

• You can provide proof of purchase (invoice, order ID, etc.)

Items Not Eligible for Return

We do not accept returns for:

• Products marked as “non-returnable” on the website

• Products damaged due to customer mishandling or misuse

• Items without original packaging, accessories, or manuals

• Return requests made after 7 days of delivery

How to Request a Return

To initiate a return, please message us on WhatsApp:

📱 WhatsApp: +91 444 550 8008

Include the following details:

• Order ID

• Product name

• Reason for return

• Photo or video of the product (if damaged/defective)

Our support team will respond within 24–48 hours with further instructions.

Refund Process

Once we receive and inspect the returned item:

• If approved, your refund will be processed within 5–7 business days to your original payment method

• If the return is not eligible, we will inform you and return the product at your expense (if applicable)

Replacements

We offer free replacements if:

• The product is damaged, defective, or

• You received the wrong item

If a replacement is unavailable, you will receive a full refund.

Return Shipping

• We cover return shipping if the error is ours (wrong, damaged, or defective item)

• In all other cases, the customer is responsible for return shipping costs

Cancellations

Orders can be cancelled before dispatch. Please message us via WhatsApp or email immediately after placing your order.

Contact Us

For returns, refunds, or questions:

📱 WhatsApp: +91 444 550 8008
📧 Email: support@saco.in